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CFA Institute Privacy Policy

Last Updated: 25 May 2018

CFA Institute is a not-for-profit professional membership association committed to leading the investment profession globally. We are located at 915 East High Street, Charlottesville, VA, 22902, and we own and operate this website (the "Site").

This privacy policy ("Privacy Policy"):

  • Describes how we gather and protect individually identifiable information ("Personal Information").
  • How we use, process, transfer, and share Personal Information.
  • Describes your personal data privacy rights.

This Privacy Policy applies to Personal Information that we collect through the Site, as well as offline collections of Personal Information about our members ("Members"), candidates in our educational and credentialing programs (“Candidates”), and participants and attendees at our events.

Summary of Key Points

  • By using the Site or providing Personal Information to us you consent to our processing and transfer of your Personal Information as we describe here. Learn more.
  • We collect Personal Information when you provide information to CFA Institute through the Site or our Mobile Apps, when you register for an examination, or through other communications with CFA Institute.  We use Personal Information to provide CFA Institute products and services to you. Learn more about the information that CFA Institute collects and how we use it.
  • We transfer Personal Data to jurisdictions outside of your home country as necessary for the purposes described in this Policy, including to jurisdictions that may not provide the same level of data protection as your home country. Learn more about cross-border transfers.
  • We use cookies and other technologies to track the use of our Site and for advertising purposes. Learn more about the use of cookies and technologies, and about opportunities to choose not to allow cookies.
  • We share Personal Information with member societies, exam preparatory providers and other partners which provide products and services that may be of interest to you.  We also share Personal Information that you post on our Social Media and Networking Sites. Learn more about setting your preferences and how to opt out of such disclosures.
  • You can change your preferences for how we contact you and view your Personal Information on file with us at any time by visiting at any time by visiting Your Account.
  • When we process your Personal Information based on your consent, you have a right to withdraw your consent.  We also provide you additional rights to access, rectify, and erase your Personal Information, to obtain a portable copy of your Personal Information, and to restrict or object to our of processing of your Personal Information. These rights are limited under the applicable local data protection law. Learn more about your data rights.
  • We maintain reasonable and appropriate technical, physical, and administrative measures to protect the security of your Personal Information. Access to Personal Information is limited. Learn more about security.
  • Our Site and Mobile Apps may have links to other sites that we do not control. Their privacy policies may differ from ours. We encourage you to read the privacy statement of any website you may visit. Learn more about links.
  • If we make any material changes to our privacy practices, we will post a prominent notice on our Site notifying users of the change. Learn more about changes.

Consent

By using the Site or providing us with Personal Information you consent to our processing and transfer of your Personal Information as we describe here.

If you provide us with “sensitive” Personal Information, which includes information like:

  • Ethnic or racial origin
  • Religious or philosophical beliefs, and/or
  • Health or medical conditions

Providing us your information constitutes your consent to the collection, use, transfer, and sharing of that information for the purposes described in the record where you provide the information and in this Privacy Policy.  If a specific element of our processing of your Personal Information relies upon your consent you may withdraw your consent as described below in "Your Rights."

Cross-Border Data Transfers

We transfer Personal Data to jurisdictions outside of your home country as necessary for the purposes described in this Policy, including to jurisdictions that may not provide the same level of data protection as your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers. With respect to transfers originating from the European Economic Area ("EEA"), we implement standard contractual clauses approved by the European Commission, and other appropriate solutions to address cross-border transfers as required by applicable law. Where required by such laws, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed below.

If you are located in a country other than the United States, you consent to the transfer of your Personal Information to us in the United States, to third party data processors located in the United States that we select, and to local Member Societies and third parties in other countries as we select. Other countries may not provide a level of data protection to your Personal Information equivalent to that provided by your home country.

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The Information We Collect

We collect Personal Information to help us better understand your needs, to provide you with personalized and efficient service, and for other purposes described in this Privacy Policy. We generally obtain Personal Information directly through the information that you provide to CFA Institute. We also may obtain Personal Information automatically, through the use of cookies and other technologies, and in some instances from third parties, such as companies that sponsor programs or conferences in which CFA Institute participates. We do not knowingly collect any Personal Information from children under the age of 16, and users under the age of 16 should not submit any Personal Information to us.

Bases for Processing

Our bases for processing your Personal Information are:

  • Contractual Necessity
  • Legitimate Interests of CFA Institute
  • Compliance with Legal Obligations
  • Where necessary, Consent

Before we process Personal Information on the basis of the legitimate interests of CFA Institute we review our processing in light of the interests and fundamental rights and freedoms of the data subject taking into account their reasonable expectations. Where we believe those interests or fundamental rights and freedoms override our legitimate interests, we will seek another valid basis for processing your Personal Information or refrain from that processing activity. Examples of our “legitimate interests” for processing your Personal Information include (but are not limited to):

  • Processing for direct marketing purposes or preventing fraud
  • Transmission of personal data for internal administrative purposes
  • Processing for the purposes of ensuring network and information security
  • Reporting possible criminal acts or threats to public security to a competent authority

Information You Provide to CFA Institute

You may provide Personal Information to CFA Institute in a number of ways, including: (1) through your use of the Site, such as registering for an account and signing up to receive newsletters; (2) through your online account with CFA Institute; (3) upon registering for any CFA Institute examination, including the CFA, CIPM, and Investment Foundations examinations; (4) upon becoming a Member; (5) upon communicating directly with CFA Institute either electronically or by providing hard copies of documents; and (6) upon registering for CFA Institute conferences or events.

The Personal Information We Collect

Listed below are the classes of Personal Information that we collect. Please note, however, we do not collect all this Personal Information from everyone. For example, information on religious affiliation is only collected from candidates in our credentialing programs who request a religious alternate testing date. Similarly, we only collect employee number from our employees. Likewise, Clear GIFs are only collected from visitors to the Site.

  • Contact Data (name; personal contact information (phone, email address, physical address))
  • Financial information
  • Credit card data
  • Gender
  • Birthdate
  • Passport number, country of issuance and expiration date
  • Educational background
  • Criminal history
  • Civil liability history
  • Professional complaints, or investigations
  • CFA Institute ID
  • Dependents (name and relationship)
  • Marital status
  • Data about spouse/domestic partner
  • Reference letters
  • Government identification number
  • Health information
  • Dietary needs
  • Religious affiliation
  • Work experience
  • Professional conduct statement by employer/sponsor
  • Username
  • Password
  • Biometric data (photograph, video, signature, palm vein)
  • Individual's status in CFA's programs
  • Behavioral data (how members use our content and offerings)
  • Work location
  • Employee number
  • Job/position title
  • Assignments
  • Work contact data (telephone and fax numbers and email address)
  • Business group and country code data
  • Manager and reporting data
  • Employment contract data
  • Salary and related compensation data
  • Promotion data
  • Benefits data
  • Language skills
  • Professional skills and talents
  • Professional memberships
  • Community involvement
  • Geographic mobility interests
  • New hire and termination data
  • Qualifications
  • Training details
  • Assessment and performance‐related data
  • IP Address or Mobile Device ID
  • Clear GIFs
  • Referring website
  • Type of Browser
  • Type of Operating System

Purposes for Which We Use Personal Information

The purposes for which we process your Personal Information are listed below:

For Members, Candidates and Attendees at our Events:

  • General membership and account management
  • Processing your orders
  • Processing applications and registrations that you submit to us
  • Providing examination services and administering and scoring examinations
  • Marketing
  • Website Management
  • Scholarship Program Award and Administration
  • Measuring effectiveness of our products and services
  • Maintain the online CFA Institute Member directory

For Employees and Job Applicants (and where applicable dependents):

  • General business administration
  • Benefits Administration
  • Compensation Related Activities
  • Workflow Administration
  • IT Support
  • Monitoring

For visitors to the Site:

  • General account management and CFA Institute administration
  • Marketing
  • Website Management
  • Website Improvement
  • Scholarship Program Award and Administration
  • Measuring effectiveness of prep courses and exam

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Cookies and Other Tracking Technology

Our Site and Mobile Apps uses cookies and other tracking devices to collect information automatically. These tracking devices may be placed by us or by our third-party partners or vendors. By using the Site, you agree to the use of cookies and other tracking devices as described below. You may configure your Internet browser to notify you when a cookie is sent (giving you the option to decide whether to accept it or not), and to reject or remove cookies. To remove cookies, please follow your browser's instructions or contact your browser provider for more information. You may also manage many of the cookies on our Site through your Profile. By removing or refusing to accept cookies, you may be unable to use or access some features of our Site.

Cookies

Cookies are small pieces of information that a website transfers to your computer. Our Site uses session ID cookies (expire when you close the browser) and persistent cookies (persist even after you close the browser), which help our Site run more smoothly and tailor content for you. Our Site includes a mechanism to manage the cookies that we use on our Site through your Profile. Additionally, most web browsers have options that allow you to control whether to accept cookies and give you the option to delete all cookies. However, disabling may prevent access to some parts of our Site. Do Not Track Signals: If you wish to not be tracked during your visit to our Site, please follow your browser's “Do Not Track” instructions or contact your browser provider for more information. By sending a Do Not Track Signal, you may be unable to use or access some features of our Site.

Device IDs

Some portions of this Site and our mobile app collect and store a unique device ID associated with your particular device to track the number of unique visitors using our Site or mobile applications and to enable you to interact with and use those resources. We link your device ID with the technical information accessed through your use of our Site or the mobile application for the uses described in this Privacy Policy.

Clear Gifs (Web Beacons/Web Bugs)

Our Site may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), which helps us to better manage content on our Site by informing us what content is viewed or clicked on. Clear gifs are tiny graphics with a unique identifier similar in function to cookies. In contrast to cookies, which are stored on a visitor's computer, clear gifs are embedded invisibly on web pages and e-mails and are about the size of a period.

Log Files

We also gather Personal Information automatically and store it in log files. For instance, when you visit our Site or use our mobile app, the server may automatically recognize information about you, including: the date and time you visited our Site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your internet service provider.

Online Behavioral Advertising

Our Site places and recognize cookies and similar technologies on your browser or device when you visit it for purposes of serving you targeted advertising (a.k.a. "online behavioral advertising"). We also work with third party analytics and advertising companies who place their own cookies or similar technology on your browser or device when you visit our Site and other third-party websites, in order to provide analytics to us or serve customized advertisements to you. As noted above, you can set your device or browser to accept or reject most cookies, or at least notify you in most situations that the technology is offered. You can also manage the cookies you receive through your Profile. As an additional step, some of these advertising companies participate in one of the following self-regulatory programs for online behavioral advertising, with corresponding user opt-outs:

Please note that even if you reject these devices, you may continue to receive advertisements, but the advertisements will not be tailored to your browsing activities and interests.

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How We Share Information

Third Party Processors and Transaction Processing

We engage third parties to perform services in connection with the operation of this Site and our organization. Examples of these third parties include website hosting service providers, technology service providers, payment processors, legal advisers and consultants, examination supervisors and/or related services. We share Personal Information with these third parties, but we authorize them to use this Personal Information only in connection with the services they perform on our behalf. Such parties are bound by contract to establish appropriate measures to protect your Personal Information from unauthorized access, use, or disclosure. In addition, we share certain Personal Information with third parties as necessary to facilitate our offering of products and services to you.

Third Party Products and Services

If you authorize us to do so by opting in, then we will share your Personal Information with select third parties that offer services or products that we believe may be of interest to you. These third parties may contact you with communications regarding their own services or products. Such third parties may include exam preparatory providers, exhibitors at and sponsors of CFA Institute events, University Program Partners, and other CFA Institute partners. Please note that, if you receive any communications from these third parties, you may contact them directly to opt-out of receiving further communications from them.

Member Societies and Employers

As part of the services that we provide, we share Personal Information of CFA and CIPM candidates (Investment Foundations candidates may opt-in) and Members with CFA Institute Member Societies ("Societies") to enable Societies to contact you regarding membership in the Society, volunteer opportunities, events, services, products, and other opportunities. If you no longer wish to receive these communications, you may opt-out with the Society directly.

We share Personal Information of Members with their employers in order to validate membership and/or charterholder status. We share Personal Information of Investment Foundations candidates with their employers to validate candidate status and exam pass/fail result where the candidate has registered for the Investment Foundations exam using an employer-issued voucher.

CFA Institute Member Directories

We make Member name, location, and charter status information publicly available through the CFA Institute online Member Directory, which is searchable on the CFA Institute public website, as well as by phone and email upon a third party's request. Members may choose to make additional information available on the Member Directory by changing their account preferences. Names of individuals holding any CFA Institute issued certificate is available to the general public.

Event Attendees

For some CFA Institute events, we may make certain Personal Information of all event attendees available to other event attendees and event sponsors. The Personal Information made available may include name, employer, address, and email address.

Legal Compliance

We share Personal Information of CFA charterholders with government regulators in connection with charterholder reporting obligations. We also share Personal Information with our Professional Conduct Hearing Panels and otherwise share Personal Information as required by law or at the request of government regulators or other law enforcement officials and the courts.

CFA Institute Networking Sites and Social Media Sites

The Site and our Mobile Apps offer opportunities to engage in social networking, interact with others and/or submit or post messages or other content, such as on CFA Institute blogs ("CFA Institute Networking Sites"). The Site and our Mobile Apps may also provide for interactions with third party websites or services including social media websites through plug-ins. Please note that any information or materials that you post or submit through such CFA Institute Networking Sites will be publicly posted to everyone that has access to the relevant Site. Posts to third party social media or other sites ("Social Media Sites"), including any content on our Site that you "share" or "like," will be controlled by and subject to the terms of such social media or other sites. We encourage you to use caution when you submit any information or materials on or through any CFA Institute Networking Site or interact with third party websites or services through plug-ins. Your use of CFA Institute Networking Sites is governed by our Terms & Conditions.

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Your Communication Preferences

You may change your preferences for how we contact you at any time by visiting Your Account (account login required) on the CFA Institute website and selecting Privacy, or by contacting us using the information provided under the "Contact Us" section of this Policy. (Back to Third Party Products and Services)

In order to provide you with superior service, we may contact you to resolve a problem even if you have asked us not to contact you for other purposes. For example, if you are a Member and we cannot deliver your Annual Dues Bill and Professional Conduct Statement, we may contact you to verify delivery details.

Accessing and Updating Your Personal Information

You may view your Personal Information on file with us at any time by visiting Your Account (account login required) on the CFA Institute website, where you may change some of your Personal Information. Please note that we may require additional information to authenticate your identity.

Your Rights

We provide you with the rights to:

  • Withdraw your consent to processing your Personal Information. Learn more.
  • Request access to your Personal Information. Learn more.
  • Request rectification of your Personal Information. Learn more.
  • Request erasure of your Personal Information. Learn more.
  • Request restriction of processing of your Personal Information. Learn more.
  • Request data portability. Learn more.
  • Object to the processing of your Personal Information (including objection to profiling). Learn more.

Please note that all of these rights are limited under your applicable local data protection law. If you exercise or seek to exercise any of those rights, our obligations to respond are limited by and subject to applicable law.

Right to withdraw your consent: If a specific element of our processing of your Personal Information relies upon your consent (in particular regarding the receipt of direct marketing communication via email, SMS/MMS, fax, and telephone), you may withdraw your consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.

The “Your Communications Preferences” section of this Privacy Policy above describes communication-specific options we provide to you to allow you to easily withdraw consent for certain elements of our processing (i.e., email marketing, SMS/MMS, mobile push notifications, cookies, location choices, and sharing with test prep providers). You may also withdraw your consent regarding the receipt of direct marketing communications directly through your CFA Institute account. In particular, in instances where you have opted-in to sharing your Personal Information with test prep providers or other third parties, you may contact us to opt-out of future sharing of your Personal Information with such parties in the future; however, such withdrawal will not affect the lawfulness of the transfers that occurred prior to the consent withdrawal.

Right to request access: As described above, you may view your Personal Information on file with us at any time by visiting Your Account (account login required) on the CFA Institute website, where you may change some of your Personal Information.

You also have the right to obtain from us confirmation as to whether Personal Information concerning you is being processed, and, where that is the case, to request access to the Personal Information. This access information includes:

  • The purposes of the processing,
  • The categories of Personal Information concerned, and
  • The recipients or categories of recipient to whom the Personal Information have been or will be disclosed.

However, this is not an absolute right and the interests of other individuals can restrict your right of access.

You have the right to obtain a copy of the Personal Information undergoing processing free of charge. For further copies requested by you, we will charge a reasonable fee based on administrative costs.

Right to request rectification: You have the right to obtain from us the rectification of inaccurate Personal Information concerning you. Depending on the purposes of the processing, you may have the right to have incomplete Personal Information completed, including by means of providing a supplementary statement. You may also change some of your Personal Information by visiting Your Account as described above in “Accessing and Updating Your Personal Information”.

Right to request erasure (“Right to be forgotten”): Under some circumstances, you have the right to obtain from us the erasure of Personal Information concerning you.

Right to request restriction of processing: Under some circumstances, you have the right to obtain from us restriction of processing your Personal Information. In such case, the respective data will be marked and may only be processed by us for certain purposes.

Right to request data portability: Under certain circumstances, you have the right to receive the Personal Information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from us.

Right to object: Under certain circumstances, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Information by us and we can be required to no longer process your Personal Information. Such right to object may especially apply if we collect and process your Personal Information for profiling purposes in order to better understand your interests in our products and services or for direct marketing. If you have a right to object and you exercise this right, your Personal Information will no longer be processed for such purposes by us. You may exercise this right by contacting us as stated in the “Contact Us” section of this Privacy Policy. Such a right to object may, in particular, not exist if the processing of your Personal Information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.

To exercise your rights, please contact us as stated under “Contact Us”. In some cases you also have the right to lodge a complaint with the competent data protection supervisory authority.

Security

We maintain reasonable and appropriate technical, physical, and administrative measures to protect the security of your Personal Information. Access to Personal Information is limited to only those employees, contractors, or authorized agents of CFA Institute who have authorization to access such Personal Information and such access is limited to the extent such information is needed to fulfill the task for which the Personal Information was collected. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. We recommend you take every precaution in protecting your Personal Information when you are on the internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

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Links

This Site and our Mobile Apps provide links to websites or services created and maintained by other individuals or organizations, including CFA Institute Member Societies. Please note that these websites' privacy policies may differ from this Privacy Policy. We encourage you to read the privacy statement of any website you may visit, as we are not responsible for such websites’ content and policies. We do not control these links or sites nor are we responsible for the accuracy, timeliness, security, or continued availability or existence of the information provided on these sites. Other organizations linked from the Site or our Mobile Apps may collect information about you when you visit their websites. We cannot control this collection of information. You should contact these companies directly if you have any questions about how they use the information they collect.

Changes to This Policy

Except where limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on this Site, and, if required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the "Last Updated" date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using the Site.

If we make any changes, to this Policy that materially and adversely impacts previously collected information about you, we will obtain your prior express consent for processing information previously collected about you in such a manner.

Change privacy settings

Contact Us

For further information about CFA Institute's privacy practices, please contact us.

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